Refund Policy

Welcome to our website, where you can shop for vacuum freeze-dried fruit and vegetable products. To ensure a smooth shopping experience, please carefully read the following terms and conditions before requesting a refund or return.

1. Eligibility for Returns
   You may request a return or refund under the following circumstances:

• The received product has quality issues (e.g., spoilage, damaged packaging, etc.).
• The received product does not match your order.

Please contact us to submit your request within 7 days of receiving the product, providing relevant photos or order details as proof. Requests submitted after this time limit may not be accepted.

2. Non-Returnable Items

• Returns requested due to personal taste or preference.
• Products that have been opened or used (unless due to quality issues).
• Products not purchased directly through this website.

2. Return Process

• Submit your return request via the “Contact Us” page or our customer service email.
• Once your request has been reviewed and approved by our customer service team, we will provide you with a return confirmation and instructions.
• Return the product to the designated address as instructed, and provide the shipping tracking number.

Products returned without prior confirmation may not be accepted.

4. Return Address
   Once you have received confirmation, please ship the product to the following address:

Return Address:
42 Stone Road, Stoke-On-Trent, England, ST4 6SN

(Please do not return products on your own without obtaining prior confirmation.)

5. Shipping Costs

• For returns resulting from product quality issues or shipping errors (receiving the wrong item), we will cover or reimburse the return shipping costs.
• For returns requested due to personal reasons, the customer is responsible for the associated shipping costs.

5. Refund Processing
   Once we have received and verified that the returned product meets the return criteria, we will process your refund within 5–10 business days. The refund will be credited back to your original payment account; the actual time it takes for the funds to appear in your account may vary depending on your payment provider.
6. Exchanges
   If you wish to exchange a product, please indicate this when submitting your request. We will arrange an exchange for you, subject to product availability.
7. Contact Us
   If you have any questions regarding our refund or return policy, please feel free to contact our customer service team. We will be happy to assist you as soon as possible.