Shipping Information

Welcome to our website, where you can shop for vacuum freeze-dried fruit and vegetable products. The following shipping terms apply to both domestic orders within the United States and international orders; please read them carefully before placing your order.

1. Shipping Coverage
   We offer shipping services within the United States (including the contiguous 48 states) and also support international shipping to select countries and regions. Our international shipping coverage is subject to periodic adjustments based on logistics policies and the regulations of destination countries; please refer to the checkout page for the most up-to-date details.
2. Order Processing Time
   All orders will be processed and shipped within 2 business days of payment confirmation (excluding weekends and public holidays). During promotional periods or peak seasons, processing times may experience slight delays.
3. Logistics and Shipping Partners
   To ensure the safe and efficient delivery of your orders, we partner with the following logistics service providers:

UPS (Domestic U.S. and select international services)
FedEx (Domestic U.S. and international express services)
USPS (Domestic U.S. and select international postal services)
DHL (International express services)

The specific carrier used for your order will be automatically selected based on the delivery address, chosen shipping method, and warehouse availability.

4. Delivery Times

Domestic U.S. Shipping:
Standard Shipping: Approximately 3–7 business days
Expedited Shipping: Approximately 1–3 business days
International Shipping:
Standard International Shipping: Approximately 7–15 business days
International Express Shipping: Approximately 3–7 business days

Actual delivery times may be subject to delays caused by customs clearance, weather conditions, or local logistics circumstances.

5. Shipping Fees and Duties

Shipping fees are calculated automatically at checkout based on the order’s weight, volume, and destination.
International orders may incur customs duties, VAT, or other import fees; these charges are the sole responsibility of the recipient and must be paid in accordance with local regulations.

6. Order Tracking
   Once your order has been shipped, you will receive a notification email containing a tracking number. You can use this number to check the real-time shipping status on the respective carrier’s official website.
7. Delivery Responsibility and Issue Resolution
   Please ensure that you provide accurate and complete delivery information. If a delivery fails due to an incorrect address, refusal of delivery, or the absence of a recipient to sign for the package, the customer assumes full responsibility for any associated liabilities and additional costs. If your package is damaged or lost during transit, please contact us immediately; we will assist you in filing a claim and resolving the issue with the shipping carrier.
8. Customs and Restrictions
   International orders are subject to the import regulations and restrictions of the destination country. Should a package be delayed, detained, or returned due to customs policies, we will assist in facilitating communication; however, we shall not be held liable for any direct losses resulting therefrom.
9. Force Majeure
   In the event that transportation is delayed due to natural disasters, epidemics, strikes, or other force majeure events, we will make every effort to coordinate and resolve the situation, but we shall not be held liable for any delays incurred.

If you have any questions regarding these shipping terms, please contact us via the “Contact Us” page. Thank you for your understanding and support.